Returns, Exchanges & Warranty
Returns, Exchanges & Warranty
We want you to be confident in your Caliber Pro purchase. Please review the requirements below before returning any product.
14-day returns
Return requests must be submitted within 14 days of delivery. Caliber Pro accepts returns for eligible products purchased from our official website or an authorized reseller. Products must be unused, in pristine condition, and returned in their original packaging with all components included. Proof of purchase is required.
Original delivery charges are non-refundable. A $35 restocking fee applies to voluntary returns. Approved refunds are issued to the original payment method within 14 days after the returned product is received and inspected.
Before sending anything, contact customerservice@caliberprocorp.com with your order number. Please allow up to 48 hours for a response. Returns sent without authorization may be refused.
Order cancellations and address changes
Orders are sent to our dispatch process shortly after checkout, so cancellations or address changes may not be possible once an order is placed. Customers are responsible for entering and verifying the correct shipping address at checkout.
Damaged, incorrect, or faulty products
Contact us promptly if a product arrives damaged, incorrect, or faulty. Include your order number and clear photos of the product, packaging, and shipping label; a short video may also be requested. Do not ship the product until Customer Service provides authorization and instructions.
After evaluation, Caliber Pro may provide a replacement, repair, store credit, or refund as appropriate. “Faulty” does not include normal wear and tear, accidents, misuse, negligence, failure to follow instructions, unauthorized repairs, or modifications.
One-year limited warranty
Full-price Caliber Pro tools include a one-year parts warranty against defects in materials or workmanship when used according to the manufacturer’s instructions. Proof of purchase from Caliber Pro or an authorized seller is required. Discounted purchases may qualify for store credit only.
- 0–90 days: $0 handling and processing fee.
- 91 days–1 year: $35 handling and processing fee.
- After 1 year: $50 service fee, subject to service availability.
Customers are responsible for return shipping on warranty claims after 90 days unless otherwise required by law. Wearable parts—including blades, foils, and cutters—and damage caused by lack of maintenance, misuse, accidents, or unauthorized repair or modification are not covered. Typical repair or replacement turnaround is 7–14 business days after receipt, but may take longer.
International shipping, duties, and refused deliveries
International duties, taxes, brokerage charges, and the treatment of refused, unclaimed, or abandoned shipments are governed by our Shipping, Duties & International Orders Policy. Please contact Customer Service before paying an unexpected import charge or refusing a shipment.
This return policy does not limit any rights or remedies required by applicable law.
Return address
Send an approved return only after receiving authorization:
Caliber Pro
12103 Cadet Ct
Manassas, VA 20109
United States
Phone: +1 703-991-3108
Customer Service: customerservice@caliberprocorp.com